RFP-DDEC-FY2026-003

Meet PermitBot

Your AI-powered guide to Puerto Rico's permit applications and Act 60 incentives. Start a conversation to explore your eligibility and get step-by-step guidance.

PermitBot

Try asking:

Hello! I'm PermitBot, your expert guide to permit applications and Act 60 incentives in Puerto Rico. 🎯 Whether you're starting a new business or expanding an existing one, I'm here to help you navigate the permit process and explore tax incentive opportunities. What brings you here today? Tell me about your business or the permit you're interested in.

💡 PermitBot can help with eligibility screening, documentation requirements, timelines, and Act 60 incentive information.

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Why PermitBot?

Application Growth

15-20%

Year 1 Projection

Error Reduction

30-40%

Incomplete Applications

Availability

24/7

Across All Channels

NPS Increase

+20 PTS

User Satisfaction

The Solution

AI-Powered Intelligence

Retrieval-Augmented Generation (RAG) architecture ensures accurate, grounded responses that cite official PRDEDC documentation. Eliminates hallucinations through intelligent knowledge retrieval.

Bilingual & Accessible

Native Spanish and English support with WCAG 2.1 AA compliance. Seamlessly integrated across SBP, WhatsApp, and the Incentives Platform for maximum reach.

Secure & Compliant

Full alignment with NIST AI RMF, ISO/IEC 42001, and Puerto Rico Law 40. Rigorous governance with quarterly bias testing and adversarial red-teaming.

6-Month Implementation Roadmap

1

Months 1-2

Discovery & Design

  • Stakeholder Workshops
  • UX Wireframes
  • Architecture Design
2

Months 3-4

Development

  • Core Chatbot Build
  • Knowledge Ingestion
  • API Integrations
3

Month 5

Testing & QA

  • UAT (90%+ Accuracy)
  • Security Audits
  • Staff Training
4

Month 6

Launch

  • Production Go-Live
  • Hypercare Support
  • Post-Launch Review

Technical Architecture

Domain 1: Intelligent Conversational Agent

  • Virtual Intake & Screening for business types and permitting needs
  • Permit & Incentive Guidance with plain-language explanations
  • Human Handoff with full conversation context and appointment scheduling
  • Status Tracking & Notifications for real-time updates
  • Application Assistance with step-by-step guidance

Domain 2 & 3: Knowledge & Security

  • Knowledge Graph for structured permit and incentive data
  • Admin Governance tools for real-time content updates
  • NIST AI RMF & ISO/IEC 42001 compliance
  • PII Protection with end-to-end encryption
  • Quarterly Bias Testing and Adversarial Red-Teaming

RAG System Architecture

Retrieval-Augmented Generation (RAG) ensures PermitBot provides accurate, grounded responses by combining real-time document retrieval with advanced language models.

User Query

"What permits do I need for a manufacturing business?"

Retrieval Engine

  • •Vector search in knowledge base
  • •Retrieve relevant permit documents
  • •Extract regulatory guidelines
PRDEDC Documents

Official regulations, permit guides, Act 60 requirements

Knowledge Graph

Structured permit types, timelines, eligibility criteria

Compliance Data

NIST AI RMF, ISO/IEC 42001, Puerto Rico Law 40

LLM Generation

  • •Context-aware response generation
  • •Ground responses in retrieved documents
  • •Prevent hallucinations with citations

Grounded Response

"For manufacturing businesses, you'll need permits for: industrial operations (per PRDEDC guidelines), environmental compliance, and Act 60 business registration. Timeline: 4-8 weeks. See attached documentation."

Accuracy

Responses grounded in official PRDEDC documents eliminate hallucinations and ensure regulatory compliance.

Transparency

Every response includes citations to source documents, building user trust and enabling verification.

Maintainability

Knowledge base updates automatically reflect in responses without retraining the LLM.

Multichannel Integration

Single Business Portal

Natively embedded for seamless application support

WhatsApp Business

Mobile-first accessibility for global stakeholders

Incentives Platform

Specialized pre-screening for Act 60 and more

Unified Backend Architecture

A single, centralized Knowledge Base powers all channels, ensuring consistent, accurate, and synchronized information across the entire PRDEDC ecosystem.

Ready to Transform PRDEDC Services?

Let's build the future of economic development in Puerto Rico together.