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PermitBot is your AI powered guide to Puerto Rico's permit applications and Act 60 incentives. Get instant answers, step by step guidance, and expert support.
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Application Growth
15-20%
Year 1 Projection
Error Reduction
30-40%
Incomplete Applications
Availability
24/7
Across All Channels
NPS Increase
+20 PTS
User Satisfaction
PermitBot is a conversational AI system designed to serve as the front door triage and guidance layer for PRDEDC's permit and incentive services. It provides intelligent, context aware responses across six distinct user personas and operates seamlessly across four channels: the PRDEDC website, Single Business Portal, Incentives Portal, and WhatsApp.
Built on a Retrieval Augmented Generation (RAG) architecture, PermitBot ensures accuracy and prevents hallucinations by grounding responses in PRDEDC's official knowledge base. The system is deployed on Azure AI Hub with strict compliance to NIST, PRITS, and Puerto Rico Law 40 standards.
The architecture consists of four core components working in concert: the Conversational Interface (user facing chatbot), the Retrieval Engine (Azure Cognitive Search), the Knowledge Base (PRDEDC documents and knowledge graph), and the LLM Integration (Azure OpenAI).
When a user submits a query, the system retrieves relevant documents from the knowledge base, passes them to the LLM along with the user's question, and generates a grounded response with source citations. This approach ensures accuracy, transparency, and maintainability.
Retrieval-Augmented Generation (RAG) ensures PermitBot provides accurate, grounded responses by combining real-time document retrieval with advanced language models.
"What permits do I need for a manufacturing business?"
Official regulations, permit guides, Act 60 requirements
Structured permit types, timelines, eligibility criteria
NIST AI RMF, ISO/IEC 42001, Puerto Rico Law 40
"For manufacturing businesses, you'll need permits for: industrial operations (per PRDEDC guidelines), environmental compliance, and Act 60 business registration. Timeline: 4-8 weeks. See attached documentation."
Responses grounded in official PRDEDC documents eliminate hallucinations and ensure regulatory compliance.
Every response includes citations to source documents, building user trust and enabling verification.
Knowledge base updates automatically reflect in responses without retraining the LLM.
Environment setup, knowledge base preparation, RAG pipeline development, initial content governance framework
Conversational interface development, API integrations (SBP, Incentives Portal), multichannel deployment, security implementation
UAT execution, performance optimization, content refinement, compliance validation
Production deployment, staff training, documentation, hypercare support initiation